You have the freedom to choose where your vehicle is repaired! #Right to Repair!
Welcome to Castrol Auto Service Ballito Your Trusted Automotive Experts .
1 Garlicke Road, Anford Park Ballito
032 946 0568
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Our Services
About us
Castrol Auto Service Ballito has been specialising in servicing and repairs of vehicles for 30 years.
Our team of highly trained and qualified technicians are committed to providing excellent service and workmanship, using only the highest quality parts.
Trust us for all your vehicle maintenance and repair needs.
We are passionate and driven to be leaders in the Automotive Sector
Quality Guaranteed
6 Months / 10 000 km Guarantee
Free Ride on us within a 10km Radius
Keeping up with the latest technology and ensuring the best for your vehicle
About Castrol Auto Service Ballito
Our Mission
Our Expertise
Our Expertise
At Castrol Auto Service Ballito, our mission is to provide top-quality auto repair services. We believe that everyone should have access to reliable, safe transportation, and we're dedicated to helping our customers keep their vehicles running smoothly.
Our Expertise
Our Expertise
Our Expertise
Our expert team can handle all types of Auto Repairs. From routine maintenance to complex engine repairs, we've got you covered. We stay up-to-date with the latest industry techniques and technologies.
Our Guarantee
Our Expertise
Our Guarantee
We take pride in our work and guarantee satisfaction. We believe in building long-term relationships and earning trust through our commitment to quality.
Our Accreditations
Contact
Let's Chat!
Inquire about our advanced systems for Increased Power, Better Fuel Economy and LONGER LASTING ENGINES.
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Castrol Auto Service Ballito
1 Anford Park, Garlicke Drive, Ballito, South Africa
Hours
Open today | 07:30 – 17:00 |
Terms & Conditions
T & C
STANDARD TERMS & CONDITIONS
1. Application
1.1 These terms and conditions apply to all services rendered and parts supplied by or through this workshop. The job card (if any) and any/all documentation issued by the workshop and accepted by the customer, form part of this agreement.
1.2 The document may be executed in any number of counterparts, any of which may be delivered by fax or e-mail and still form one single agreement, which is not required to be signed by the customer.
2. Technical Advice
In the event of the customer electing not to accept the technical advice given by the workshop, the services are performed and parts are provided by the workshop at the customer's sole and absolute risk. In such an event the customer waives any/all rights to claim damages from the workshop, including consequential damages and pure economic loss and further indemnifies the vendor against any loss or damage suffered by the customer and/or any third party.
3. Fault finding
3.1 If a customer elects not to receive an estimate for the cost of diagnostics, including disassembly and/or re-assembly of the customer's property, the customer assumes the risk for the reasonable cost associated therewith. Although the workshop will take all reasonable care in disassembly and/or re-assembly of the customer's property, the customer acknowledges that damage may occur to such property due to many reasons, including pre-existing defects or damage occasioned by virtue of the nature of the diagnostic process and agree that such diagnostics are performed strictly subject to the customer's waiver in favour of the workshop of any/all rights to claim damages arising there from.
3.2 If a customer elects not to proceed with any work for whatsoever reason after fault finding has been performed, including not accepting the workshop's estimate, the customer will accept and remove its property in a disassembled condition and if re-assembled, without warranty and under liability for the reasonable re-assembly cost.
3.3 The customer accepts that disassembly may cause damage to other parts and/or components not being disassembled and may render such inoperable.
4. Service and Parts
4.1 The vendor will provide the technical advice, diagnostics, services and parts with the degree of skill and workmanship that could reasonably be expected from an entity conducting the business as a workshop. The customer understands that, as part of the service and fault finding, the workshop may need to test drive the vehicle prior to and after servicing/repairs.
4.2 All services will be rendered and parts provided in accordance with the technical advice given by the workshop or if specific instructions are given by the customer, then in accordance with such instructions.
4.3 The workshop does not warrant that any parts purchased by the customer will be fit for the purpose for which it is purchased.
4.4 Should the customer allege any of the services rendered or parts provided to be defective in any manner, the customer shall give the workshop a reasonable opportunity to inspect the same and to rectify the defect.
4.5 The customer has the right to cancel the rendering of services and/or provision of parts at any time, it being understood that the customer will be liable to the workshop for all costs incurred up to the time of cancellation.
4.6 The workshop shall render the service and provide the parts as soon as is possible, but within a reasonable time. Any approximation of the time required to render the service and/or provide the parts and/or any dates given for completion constitute estimates only and shall not be binding on the workshop.
4.7 Failure by the workshop to complete the service and parts on or before any given date will not entitle the customer to cancel the agreement unless a reasonable time has been exceeded and then subject to the customer paying the workshop for the costs of services and parts provided up to the date of cancellation.
4.8 The workshop shall not be liable for any damages and /or consequential damages and/or economic loss due to late completion and/or cancellation due to failure to complete at any given time.
4.9 The workshop will not be liable for any loss or damage arising due to pre-existing latent defects in the customer's property.
5. Additional services and parts
5.1 Unless the parties agreed that no additional services will be rendered or parts provided without the customer's express consent, the workshop shall be entitled to render such additional services and provide such parts as may be reasonably be required, the reasonable costs whereof the customer undertakes to pay. The rendering of additional services and provisions of additional parts shall not, unless expressly agreed to the contrary, constitute a new agreement and shall be subject to these terms and conditions.
6. Price
6.1 All prices given by the workshop to the customer shall constitute an estimate and not a quotation. All customers are entitled to receive estimates from the workshop and a customer choosing not to receive an estimate does so at his own risk and agrees to pay the workshop the reasonable cost for the services and/or parts.
6.2 Should any dispute exist as to what would constitute the reasonable costs under the circumstances, the customer will pay such costs pending resolution of the dispute and will not be relieved from accumulating storage costs pending resolution of such dispute.
6.3 Estimates are given subject to the customer's acceptance that costs may fluctuate in accordance with the actual costs of parts available at the time and actual services rendered.
7. Payment
The customer is liable for payment upon completion or if cancelled, upon cancellation. The workshop is entitled to require a deposit, prior to rendering the service and/or providing parts. Unless credit terms are explicitly granted, services and/or parts are provided on a strictly COD basis and vehicles are not released until services and /or parts are paid in full on collection of the vehicle.
8. Possession
8.1 Possession of the customer's property is taken by the workshop strictly subject to the provision of this agreement. The workshop does not assume or accept any risk until the customer's property is delivered to the workshop's regular business premises. The customer authorises the workshop to transport its property from one place to another as may reasonably be required or necessary, including for purpose of testing, diagnostics or transfer to and/or from any third party.
8.2 Possession will only be returned to the customer upon full payment being received by the vendor and allowing the customer to inspect or test the property does not constitute giving possession.
9. Collection, Storage & Lien
9.1 The customer will be notified upon completion and will collect the property as soon as possible, but within 7 days from being notified.
9.2 The customer will be notified upon completion of the estimate for the service and/or repair of the vehicle and the workshop will either receive the customer's authorization to complete the service and/or repair or the customer will collect his property as soon as possible, but within 7 days the estimate has been submitted to the customer.
9.3 The workshop will be entitled to charge a storage fee of four hundred and fifty rand per calendar day for vehicles not collected after the 7 days described in paragraph 9.1 and 9.2. Uncollected property may be sold.
9.4 The customer acknowledges that its property will at all times be subject to the workshop's lien, which will only be extinguished upon receipt of full payment by the workshop, including third party costs incurred by the workshop on behalf of the customer.
9.5 The customer consents to a lien in favour of the workshop arising from unpaid storage costs and third party costs.
10. Warranties
10.1 The workshop guarantees all accessories and parts replaced under normal wear and tear to be free of defects in material and workmanship for a period of 6 months or 10,000 km, whichever occurs first. Normal wear and tear is excluded from this warranty.
10.2 Liability is limited as stated above and consequential loss or incidental loss is not covered. The guarantee will be void in the event of incorrect driving techniques or driver abuse. The guarantee will be void in the event that the repairs have been tampered with by a third party, other than the original repairer or without the original repairer's written authorization. Loss suffered as a result of consequential damage not related to work carried out is not covered by the guarantee. The guarantee will be void if warning devices such as cooling system temperature gauges, oil warning gauges, speedometer and other warning lights are not functional or the vehicle is not serviced according to the manufacturer's specification and service schedule.
10.3 If the services to be rendered and/or parts to be provided for are covered by an existing non workshop warranty or other maintenance-and/or service plan, it is the customer's responsibility to make arrangements for payment to the workshop and will remain liable to the workshop until paid in full.
10.4 No claim will be entertained without original invoice and service history, presented at date of claim. In the event of a failure where the vehicle has to be recovered or stored, it will be for the owners account. Loan cars, car hire and towing will not be entertained and will be for the owners account.
11. Disclaimer If any work on the cooling system has been done, the driver is to observe heat gauge, water levels and report any fault immediately. WHEN THE CAR OVERHEATS - STOP IMMEDIATELY! The replacement of the cylinder head gasket does not guarantee that the bottom part of the engine will operate satisfactorily, especially if the car has overheated. No guarantee on brake pads will be given if the discs have not been machined or replaced after being reported below specification by the workshop. There may be several oil leaks on a car and they are difficult to identify at once. Repairing a specific oil leak does not guarantee that all oil leaks on the car have been identified and repaired. The guarantee is only issued for a specific oil leak repaired.
12. The Customer
12.1 The customer warrants that he is the owner of the property entrusted to the workshop or is duly authorized to enter into the agreement with the workshop on behalf of the owner.
12.2 The Customer undertakes to pay the vendor as agreed and if acting in a representative capacity, the signatory hereof binds himself/herself as surety and co-principal debtor with his or her principal in favour of the workshop.
13. Dispute resolution Should the contracting parties be unable to resolve a dispute between themselves in terms of the sales agreement of the vehicle described herein within 5 days from when it arose, the parties hereto elect to have the dispute referred to the MIO and hereby unconditionally and irrevocably agree to subject themselves to the jurisdiction of the Motor Industry Ombudsman of South Africa as an alternative dispute resolution agent to mediate and, or to conciliate in the matter. The parties acknowledge that if the dispute cannot be resolved between themselves through mediation, any of the parties hereto may declare a dispute in terms of the arbitration rules as displayed on the MIO's website or a copy thereof, which can be purchased from the MIO. We accept such arbitration rules in terms of the Arbitration Act of 1965 as amended. This will not exclude a party's right to approach the Consumer Commission or to bring urgent application in a court of law with jurisdiction to confirm its rights and to obtain an appropriate order.
14. General
14.1 This document together with other documents referenced herein is the full and only agreement in force.
14.2 No change to this agreement and/or this clause will be valid unless in writing and signed by both parties.
14.3 The customer chooses the address and particulars provided on the job card for all purposes arising from the agreement.
14.4 Any indulgence granted by the workshop will not constitute a waiver of any rights or create a new agreement.
14.5 The workshop will not provide alternative transport to the customer.
14.6 If any parts of this agreement are found to be invalid or unenforceable, the remainder of this agreement will remain in full force.
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